{"id":379,"date":"2015-08-12T14:41:48","date_gmt":"2015-08-12T12:41:48","guid":{"rendered":"http:\/\/savoy.nordicmade.com\/?page_id=379"},"modified":"2025-09-21T20:30:45","modified_gmt":"2025-09-21T18:30:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/sirconitta.com\/home\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"

[vc_row full_height=”yes” equal_height=”yes” content_placement=”middle”][vc_column css=”.vc_custom_1674511117548{margin-right: 23px !important;}”][vc_empty_space height=”50px”][vc_toggle title=”Average Delivery time \u203a 15\/20 business days”]<\/p>\n

\n

Orders are prepared and dispatched from from Monday to Friday, excluding public and bank holidays. Each ring is slow crafted in our atelier. Once your order has been confirmed, your parcel will be shipped within 10 days. Once shipped, you can expect your parcel to arrive within 5 to 10 working days. Please note that delivery times may be longer during busy periods (sales, Black Friday, etc.)<\/p>\n

 <\/p>\n<\/div>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n
15 – 20<\/td>\nBelgium<\/td>\n<\/tr>\n
15 – 20<\/td>\nFrance<\/td>\n<\/tr>\n
15 – 20<\/td>\nGermany<\/td>\n<\/tr>\n
15 – 20<\/td>\nLuxembourg<\/td>\n<\/tr>\n
15 – 20<\/td>\nNetherlands<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

We will soon deliver Australia, Austria, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia,\u00a0Finland, Gibraltar, Greece, Hong-Kong, Hungary, Iceland, Indonesia, Ireland,\u00a0Israel, Italy, Japan, Korea, Latvia, Lebanon, Lithuania, Malaysia, Malta, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore,\u00a0Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom & United States of\u00a0America;<\/p>\n<\/div>\n

\n

As soon as your order has been shipped, you\u2019ll receive a confirmation email including a\u00a0tracking number so you can follow your parcel\u2019s journey.\u00a0You can track your parcel on our delivery partner\u2019s website, entering the tracking number that\u00a0is sent to you. Please note that you will only be able to track your order the day after you\u00a0receive the tracking number by email. In case you are absent the parcel is deposited at the\u00a0nearest post office and will be listed in your follow-up.\u00a0While extremely rare, if the delivery of your rings is delayed due to circumstances beyond our\u00a0control or should your item become lost in the post, please get in touch. As a small artisan\u00a0label, we appreciate your patience in such cases. These things are out of our control and we try\u00a0our best to navigate postal challenges effectively. Thank you for your support and patience.\u00a0Please note that we are unable to make deliveries to P.O. or Mail Boxes, which also\u00a0unfortunately includes army bases.\u00a0Working days are classed as Monday to Friday (not including Public or Bank holidays)\u00a0<\/span><\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Free shipping on Orders over \u20ac150″]<\/p>\n

The standard shipping cost for Sirconitta shipments has a fixed fee of \u20ac10 which enables us in providing you with quality and faster shipment so you can enjoy your jewel(le)ry as soon as possible. Shipping is free for all orders over \u20ac150.<\/p>\n

[\/vc_toggle][vc_toggle title=”Our 15 days Return Policy”]<\/p>\n

The fast fashion industry and high street giants have made impulsive shopping easier than ever. Sirconittas are slow crafted jewel(le)ry so please purchase mindfully, making sure that you have picked the correct size and that you\u2019re committed to your purchase. Despite the care taken in making our rings, if you are not satisfied with your order, we are committed to refund it. The right of withdrawal must be reported by email at help@sirconitta.com.<\/p>\n

You can request the return of your product within 15 days. You shall send back the products, without undue delay and in any event not later than 15 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the products. The deadline is met if you send back the products before the period of 15 days has expired. Warning: No exchange possible. If you return one or more product (s), you will be refunded and will have to recommend the desired product on sirconitta.com. If you do wish to return your item, please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU). To start the return process for your order, please follow the procedure, which you can find on our Terms and Conditions, Article 8, sirconitta.com\/home\/legal\/.<\/p>\n

You will get a confirmation email with the shipping guidelines once the return request is\u00a0approved.\u00a0Return costs are at your own charge. We advise you to return the item(s) with recorded delivery.\u00a0The risks related to this reshipment are at your own expenses; we would appreciate you\u00a0emailing us the tracking information of your parcel. If the carrier loses the product during\u00a0shipment, you are solely responsible for it and cannot be refunded. We are not responsible for\u00a0items not received by us due to shipping issues. All shipping costs are non-refundable.\u00a0Any returned jewel(le)ry must have not been worn and must be sent back in its packaging,\u00a0including its bill. We\u2019re counting on you. A non-compliant return will not be accepted and will be\u00a0returned to you, at your own expenses.<\/p>\n

Once your return is received and inspected, we will send you an email to notify you that we\u00a0have received your returned item. We will also notify you of the approval or rejection of your\u00a0refund.\u00a0If you are approved, then your refund will be processed, and a credit will automatically be\u00a0applied original method of payment, within 15 working days.<\/p>\n

[\/vc_toggle][vc_toggle title=”How to Place an Order”]<\/p>\n

It is up to the customer to select on the site Sirconitta.com the rings that she\/he wishes to order in the following terms:\u00a0The customer must select the desired rings and add them to his bag indicating the quantities and sizes. The customer has the possibility to check the details of his order and his total price, and to go back to the previous pages to possibly correct the contents of his bag before validating it.\u00a0The customer agrees to read the current GTC before accepting them and to validate his order. The validation of the order leads to the acceptance of the GTC and forms a contract concluded at a distance between the customer and Sirconitta.\u00a0The sale will only be validated after full payment of the price. It is up to the customer to check the accuracy of the order and immediately report any errors.\u00a0Sirconitta reserves the right to cancel or refuse any order of a customer with whom there is a dispute concerning the payment of an earlier order.\u00a0The information communicated by the customer when the order is validated commits it. The responsibility of Sirconitta cannot be questioned in the event that an error in the placing of the order prevents or delays the delivery.<\/p>\n

\u16eb\u00a0<\/a>My Account
\nDo I need an account to place an order?\u00a0In order to place an order, the customer has the possibility to create an account (personal space).\u00a0To do so, he must fill out the form proposed to him. After the creation of its personal space, the client will receive a confirmation email.\u00a0When registering, the customer agrees to provide accurate information about his or her marital status and contact details, including their email address and to keep them up to date.\u00a0To access its personal space and order history, the client will need to identify himself by using his username and password that he will have received in the confirmation email. The client will be held solely responsible in case of disclosure of its identifiers.\u00a0The registration is open to the capable majors and minors on condition that they intervene under the supervision of the parent or guardian holding parental authority. Under no circumstances shall registration be authorized on behalf of third parties unless they are validly entitled to represent them (e.g. legal person).\u00a0In case of non-compliance by the customer with any of these provisions, Sirconitta reserves the right to cancel without notice his account.\u00a0The creation of an account leads to the acceptance of the current GTC.<\/p>\n

[\/vc_toggle][vc_toggle title=”Secure Purchasing”]<\/p>\n

All transactions are SSL (Secure Socket Layer) protected. Your information are securely transmitted during the processing of all payments. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card numbers are encrypted and safely stored in Stripe\u2019s state of the art data-center. This ensures both the security and integrity of your information. (Stripe)<\/p>\n

\u16eb\u00a0<\/a>Payment Methods
\nWe accept\u00a0credit,\u00a0debit cards.\u00a0Visa, MasterCard, American Express,\u00a0JCB, Discover, and Diners Club.\u00a0(Stripe)[\/vc_toggle][vc_toggle title=”Ring Size\/Care”]<\/p>\n

\u16eb\u00a0<\/a>Measure your ring size
\n<\/a>Wrap string or paper around the base of your finger; mark the point where the ends meet with a pen; measure the string or paper with a ruler (mm\/inches) and pick the closest measurement on the ring size chart to find your ring size.<\/p>\n

 <\/p>\n\n\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n
XS \u203a Small<\/td>\n<\/td>\nM \u203a Large<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
46,8 – 51,2<\/td>\n<\/td>\n51,2 – 55,1<\/td>\n<\/td>\nMM<\/td>\n<\/tr>\n
1.84 – 2<\/td>\n<\/td>\n2 – 2.17<\/td>\n<\/td>\nINCHES<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
H – L<\/td>\n<\/td>\nL – O<\/td>\n<\/td>\nUK AU IE NZ AU<\/td>\n<\/tr>\n
7 – 11<\/td>\n<\/td>\n11 – 14 \u00bd<\/td>\n<\/td>\nCN IN JP TR<\/td>\n<\/tr>\n
6 \u00be – 11 \u00bc<\/td>\n<\/td>\n11 \u00bc – 15<\/td>\n<\/td>\nCH ES IT NL<\/td>\n<\/tr>\n
4 – 5 \u00be<\/td>\n<\/td>\n5 \u00be – 7 \u00bc<\/td>\n<\/td>\nUS CA MX<\/td>\n<\/tr>\n
15 – 16<\/td>\n<\/td>\n16 – 17 \u00bc<\/td>\n<\/td>\nBE DE UA<\/td>\n<\/tr>\n
47 – 51<\/td>\n<\/td>\n51 – 55<\/td>\n<\/td>\nFR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

\u16eb\u00a0<\/a>Care Instructions for Bronze
\nSirconitta rings are made to last a lifetime;\u00a0Bronze will tarnish over time, and the oxidation process will progress much faster if the bronze comes into contact with agents such as perfume, salty air, skin creams, hairspray, chlorine and acidic skin pH levels. Tarnishing is therefore not a manufacturing fault but a result of wear and tear; If you wish to clean it please add a drop of mild soap to warm water and clean the bronze with a soft toothbrush;<\/p>\n

\u16eb\u00a0<\/a>Care Instructions for Cubic Zirconia
\n<\/a>To clean CZ stones, soak the ring in a small bowl of warm water mixed with mild soap. Use a soft bristle toothbrush to gently brush the stones.<\/p>\n

\u16eb\u00a0<\/a>Important
\n<\/span><\/span>Please note that you should never expose your Sirconitta rings to harsh chemicals or chemicals meant for cleaning other jewel(le)ry; Jewel(le)ry cleaning agents may alter the colo(u)r of the ring and damage the cubic zirconia.<\/p>\n

[\/vc_toggle][vc_toggle title=”EN, EUR”]All content in this site is published in English (EN)
\nWe accept payments in Euros (\u20ac\/EUR<\/em>)[\/vc_toggle][vc_empty_space height=”40px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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